Using Cortex V 1.4.4 b2729, creating a new project in a shared database crashes the program.
That sounds like its most likely a configuration issue or some issue with the way the database is set up. Can you email the logs after the crash to support? See this topic for snagging the appropriate log files:
Since you’re still on v1.4, start reading where it says:
If you are experiencing an issue that is preventing you from running CORTEX, you will have to find the logs manually.
just sent support and you an email with the csv file.
Looking at the log you’ll see error messages like this:
"0","Cortex","Error","Cortex//OpenMySql(0): Project database version is newer than this version of the software. Database Version: 0.9.4444.30, Software Version: 0.9.4444.23","","05-16-2014 13:42:43.122","7740","1","7366220279","CD-DA3"
"0","Cortex","Error","Cortex//CheckAndUpdateSystemDb(0): Unable to update system database for this node: Project database version is newer than this version of the software: . Database Version: 0.9.4444.30, Software Version: 0.9.4444.23","","05-16-2014 13:42:43.122","7740","1","7366220666","CD-DA3"
“Project database version is newer than this version of the software” indicates that a newer version of Cortex had been run in this shared environment (in this case, v1.5).
Currently, on a shared database, we don’t really support having mixed versions of Cortex running. Keep this in mind as you are doing upgrades. For testing purposes we always recommend creating a test environment if you’ll be running on the same hardware.
If you need to roll back your shared database to support v1.4, let us know and we can help. Otherwise, I’d recommend continuing with local databases for 1.4 and testing the share with v1.5 until you are ready to roll it into production.
Thanks for your help