I have been dealing with this one for a while now and can never seem to get to the bottom of it. I have replaced any cables or boxes associated with the connection to avail. When the panels drop out you can still see them connected to the Tangent Hub Synapse page. Sometimes reconnecting the panels work other times you have to restart the program. This morning it went nuts on us with the panels dropping out every two minutes or so. I moved Jaan to a different machine and so far everything is good. No issues on other machines running the wave. Could be something on the PC itself giving the program conflicts? I really have no idea as it is so random when it happens and the frequency of it happening.
The logs you emailed have some messages like this that I don’t think I’ve seen before:
"0","Cortex","Information","Cortex//ParseReceivedPacket(0): Unhandled Panel Parameter Request: CursorHorizontal","","08-08-2014 01:12:33.057","30268","18","9813997595931","CD-DA3"
"0","Cortex","Information","Cortex//ParseReceivedPacket(0): Unhandled Panel Parameter Request: CursorVertical","","08-08-2014 01:12:33.057","30268","18","9813997596142","CD-DA3"
"0","Cortex","Information","Cortex//ParseReceivedPacket(0): Unhandled Panel Parameter Request: -2130706431","","08-08-2014 01:12:33.057","30268","18","9813997596303","CD-DA3"
"0","Cortex","Information","Cortex//ParseReceivedPacket(0): Unhandled Panel Parameter Request: LiftX","","08-08-2014 01:12:33.060","30268","18","9813997605201","CD-DA3"
"0","Cortex","Information","Cortex//ParseReceivedPacket(0): Unhandled Panel Parameter Request: LiftY","","08-08-2014 01:12:33.060","30268","18","9813997605383","CD-DA3"
"0","Cortex","Information","Cortex//ParseReceivedPacket(0): Unhandled Panel Parameter Request: LiftMaster","","08-08-2014 01:12:33.060","30268","18","9813997605538","CD-DA3"
"0","Cortex","Information","Cortex//ParseReceivedPacket(0): Unhandled Panel Parameter Request: GammaX","","08-08-2014 01:12:33.060","30268","18","9813997605700","CD-DA3"
"0","Cortex","Information","Cortex//ParseReceivedPacket(0): Unhandled Panel Parameter Request: GammaY","","08-08-2014 01:12:33.060","30268","18","9813997605861","CD-DA3"
"0","Cortex","Information","Cortex//ParseReceivedPacket(0): Unhandled Panel Parameter Request: GammaMaster","","08-08-2014 01:12:33.060","30268","18","9813997606019","CD-DA3"
"0","Cortex","Information","Cortex//ParseReceivedPacket(0): Unhandled Panel Parameter Request: GainX","","08-08-2014 01:12:33.060","30268","18","9813997606174","CD-DA3"
"0","Cortex","Information","Cortex//ParseReceivedPacket(0): Unhandled Panel Parameter Request: GainY","","08-08-2014 01:12:33.060","30268","18","9813997606642","CD-DA3"
"0","Cortex","Information","Cortex//ParseReceivedPacket(0): Unhandled Panel Parameter Request: GainMaster","","08-08-2014 01:12:33.060","30268","18","9813997606817","CD-DA3"
Can you confirm which version you’re running currently?
@hans added a possible fix for this issue in v1.5.3 beta b5115