Cannot Enable AJA card 511-b15561


(Joe Ralston) #1

Hello, I’m running version 511-b15561 and cannot enable the AJA Board in from the hardware page.
the error reported is “Failed to open the video board” Open Failed, 02025. ###### Error at (2025)######

Cortex511_B15561_NoAJA|690x366


(Peter Firth) #2

Hi Joe,

I’m unable to see the screenshot attached. Could you email it?


(Joe Ralston) #3

On Behalf Of Peter Firth via MTIFilm


(Hans) #4

Hi Joe,
What model of AJA card are you using?


(Joe Ralston) #5

On Behalf Of Hans via MTIFilm


(Hans) #6

Unless you’ve flashed the AJA firmware that switches all 4 BNC connectors to be outputs (rather than the default where connectors 1 & 2 are inputs and 3 & 4 are outputs), then you’ll need to select SDI out B in the Cortex tool and set it to either SDI 3 or SDI 4. Also, the firmware on your card firmware is pretty old. ou may need to update it. The Kona 4 I’m testing on is running firmware “2018/11/08 17:53:39 Kona4 Main”.


(Joe Ralston) #7

Thank you Hans!
The firmware update did the trick.