When we attempt to bring in clips shot on the iphone 11 Pro MAX that are HEVC 3840x2160 24fps the system crashes. I’m sending you a small clip now.
We are running version 5.3.1-b18583
I tried the clip you sent here and it opens OK. The HEVC codec requires a separate license feature. It is NOT included in an Enterprise license. I’ll send you a separate email to keep the conversation going outside the forum.