Cortex crashing when opening folders with illegal characters

[joeral (Joe Ralston)]

I’m hesitant to report this as a bug as it should be common knowledge.
We recently received some R3D files that were 5K. When we attempted to import the files the cortex would bring the clips in and immediately turn them red in the bin and the system would crash. After careful examination we found that in the sub-folders there were folders named with illegal characters “card#1 . 9 5 14” or just card#2.
Once we discovered this and corrected the naming of the folders all was well.

[dave (David McClure)]

See also:

Issue transcoding from ARRIRAW when files are in folder with # character

@Anders_Y just discovered an odd issue that I’d never seen before: If you store ARRIRAW files in a path that includes a # character, Cortex doesn’t like it. The clip appears to import OK into the bin, but the player doesn’t actually load the image. If you have other material in your bin, you may not notice, because the last clip loaded stays visible in the displayer. If you add the clip to a reel, you don’t get an error, but the render just hangs at 0% forever. In general, we recommend using…

[joeral (Joe Ralston)]

In my case it crashed the cortex.

[dave (David McClure)]

Guessing that has something to do with them being Red files.

We could certainly handle this better. Thanks for reporting it.